Project Specialist

Contact Center · Yangon, Bahan
Department Contact Center
Employment Type Local Full-Time
Minimum Experience Manager/Supervisor

Project Specialist (Yangon,1 post) 

 

Your Mission:

The Contact Center is a centralized place for our customers to contact us and receive fast and consistent responses from Proximity Designs and also provide our customers with a high quality contact, everytime they engage with us.Additionally, contact center team is the central support role in the organization that manages all customer interactions from various digital channels.


As a Project Specialist, you will be responsible for analyzing customer behavior that comes from various digital channels and improving strengthened customer relationships and our reporting system.You will be involved in the different phases of digital customer service projects, as well as overseeing the daily customer services and working with multiple teams.Your role is extremely important for our success and driving customer satisfaction and loyalty.


Once You’re Here, You Will:

  • Organize and analyze customer data that comes from  Yetagon Farm Services' digital channels to improve the current experience and to get more customer satisfaction, to create impactful reports with the key insights or findings and predict future needs.Working with the Contact Center Team Leader when preparing monthly reports and project reports.
  • Collaborate and interact with multiple teams in coordinating and delegating various aspects of contact center projects - Tasks will involve suggesting ideas based on customer feedback or customer trend, working with managers and other teams to shape those ideas, then executing. 
  • Support contact center team members to smoothly run on team's daily operations - oversee monitoring of Yetagon Farm Services’ digital channels[customer facing side], assist problem solving on daily operational challenges and give back the tips and set up the efficient workflows.
  • Initiate and manage customer service-oriented projects within the contact center team which can include a variety of customer service touchpoints - planning overall customer service excellence, developing and reviewing process review and implementing customer service process review initiatives.
  • Develop and implement effective customer experience practices and processes - to ensure each touchpoint across the customer journey in Contact Center is engaging, efficient, and effective.

Must-Haves:

  • A minimum of 2+ years of project management experience preferably customer experience field
  • Experience in gathering, interpreting customer experience information and also reporting as well
  • Knowledge of online customer engagement platforms and channels
  • Proficiency in MS Office, as well as CX and CRM software
  • Excellent verbal and written language skills in both English and Burmese 
  • Strong problem solving, analytical skills and detail oriented

In return…

You’ll earn a competitive salary, with medical benefits, and incredible opportunities to develop your career. You can expect an annual impact bonus, an amazing office with the forward-thinking people and world-class training opportunities through Proximity School.

You’ll get to see more of the world, with the potential for international travel to conferences and events to keep your skills sharp.

And, ultimately, you’ll have the opportunity to change lives in Myanmar for the better, while doing ground-breaking work.

About Proximity

Proximity Designs is tackling globally important issues at the nexus of climate change, deep poverty, food insecurity, inequality and political conflict. We do this by helping hundreds of thousands of rural people care for their soils, grow more food, earn better incomes and build resilience against climate change. We address a critical government and market failure, by designing and delivering products and services needed to make farming families more productive, profitable and environmentally sustainable. We offer our low-income customers a suite of innovative and affordable farm solutions such as micro-irrigation systems, bio-fertilizers and bio-pesticides, soil health testing kits, on-call crop protection services and farm loans. 

Over the past 18 years, we’ve generated USD 782 million in additional income for 1.2 million poor farming households across rural Myanmar. With this income increase, farmers can invest in their future: education for their children, more nutritious food, better healthcare and investments in their farms or other village enterprises.


How to Apply

If you are interested in joining us, please click apply to submit your application. 


Applications will be reviewed on a rolling basis without regards to race, sex, color, national origin, sexual orientation, age, or marital status, and therefore interested candidates are encouraged to apply.

Please note that only short-listed candidates will be contacted.


Thank You

Your application was submitted successfully.

  • Location
    Yangon, Bahan
  • Department
    Contact Center
  • Employment Type
    Local Full-Time
  • Minimum Experience
    Manager/Supervisor